Jump to Outlook POP setup

Jump to Thunderbird IMAP/POP setup

Jump to Webmail setup

Jump to Outlook App Setup (Mobile)

Jump to Toubleshooting Steps if you are having problems






Outlook 2007, 2010, 2013, 2016 (IMAP Steps)



IMAP using NON-SSL ports:


Incoming IMAP Port: 143
Outgoing SMTP Port: 587


IMAP Sync tool: 

https://tools.intertune.io/imapsync/X/




IMAP using SSL ports:

If you would like to use secured SSL ports for your mail client for Outlook 2007, 2010, or 2013 on Windows 7 you can use the ports below:


Incoming IMAP Port: 993
Outgoing SMTP Port: 465


IMAP Sync tool:

https://tools.intertune.io/imapsync/X/


To make this work for those versions of Outlook on Windows 7 you will need to download and run the registry file below on your machine. Then you will need to reboot after opening/double clicking the file for those changes to take effect. 


Note: This is not required on Windows 8, 10, or with the use of Outlook 2016. You should NOT download and run this registry edit unless you are using Windows 7)


Registry fix for SSL ports on Windows 7: 
SSLFix.reg


(Note: Before making registry edits to your system always perform a full registry backup as shown here: How to backup Windows Registry)





Outlook 2007, 2010, 2013, 2016 (POP Steps)



POP using NON-SSL ports:


Incoming POP Port: 110
Outgoing SMTP Port: 587




POP using SSL ports:

If you would like to use secured SSL ports for your mail client for Outlook 2007, 2010, or 2013 on Windows 7 you can use the ports below:


Incoming POP Port: 995
Outgoing SMTP Port: 465


To make this work for those versions of Outlook on Windows 7 you will need to download and run the registry file below on your machine. Then you will need to reboot after opening/double clicking the file for those changes to take effect. 


Note: This is not required on Windows 8, 10, or with the use of Outlook 2016. You should NOT download and run this registry edit unless you are using Windows 7)


Registry fix for SSL ports on Widows 7: 
SSLFix.reg


(Note: Before making registry edits to your system always perform a full registry backup as shown here: How to backup Windows Registry)






Thunderbird (IMAP/POP setup)


POP using NON-SSL ports:


Incoming POP Port: 110
Outgoing SMTP Port: 587



IMAP using NON-SSL ports:


Incoming IMAP Port: 143
Outgoing SMTP Port: 587


IMAP Sync tool:
https://tools.intertune.io/imapsync/X/




POP using SSL ports:


Incoming POP Port: 995
Outgoing SMTP Port: 465






IMAP using SSL ports:


Incoming IMAP Port: 993
Outgoing SMTP Port: 465


IMAP Sync tool: 

https://tools.intertune.io/imapsync/X/







Webmail Setup


Webmail/IMAP Sync tool:

https://tools.intertune.io/imapsync/X/


Note: Using the webmail/IMAP sync tool is necessary in order to sync your mail messages from your Modwest webmail to your Intertune webmail.


Webmail Login Links:
https://server1.intertune.com/webmail
https://server2.intertune.com/webmail


Note: You will choose the server1 or server2 webmail login link depending on which server your account is on. This is indicated in the migration email you received from the Intertune Migration Specialist.




Outlook App (Mobile)




Email Address: The full email address provided in your migration email (example: testaccount1@lunaz.com)

Display name (optional): Can be anything you want. We recommend using your name

Description (optional): Can be anything you want. We recommend calling it 'Intertune Email'


IMAP Incoming Mail Server: This is provided in your migration email. 

NOTE: You must add the IMAP port to the end of the mail server address (example: lunaz2769.server1.intertune.com:993)


IMAP Username: Your full Intertune email address that was provided in your migration email. (example: testaccount1@lunaz.com)

IMAP Password: The mailbox password that was provided in your migration email.



SMTP Outgoing Mail Server: This is provided in your migration email.

NOTE: You must add the IMAP port to the end of the mail server address (example: lunaz2769.server1.intertune.com:465)


SMTP Username: Your full Intertune email address that was provided in your migration email. (example: testaccount1@lunaz.com)

SMTP Password: The mailbox password that was provided in your migration email.


IMAP using SSL ports:

Incoming IMAP Port: 993
Outgoing SMTP Port: 465


IMAP using NON-SSL ports:
Incoming IMAP Port: 143
Outgoing SMTP Port: 587






Having trouble getting your mail setup? Check these troubleshooting steps below



1) Be sure to use manual setup when configuring the mail account on the devices. Mail clients on all devices are notorious for making assumptions about usernames, servers addresses, and port numbers.


2) Ensure the username being used is the full email address and ensure the password has no spaces at the end. A good way to test to make sure the username and password are accurate is to login to webmail to verify you can login successfully with those credentials: https://server1.intertune.com/webmail OR https://server2.intertune.com/webmail (your server number is indicated in your migration email)


3) For an IMAP/POP configuration using secured ports ensure that any SSL/TLS boxes or options are checked or selected.


4) For an IMAP/POP configuration using unsecured ports ensure that any SSL/TLS boxes or option are UNchecked or NOT selected.


5) Both secured, and unsecured setups require the use of 'Password' to be chosen for the Authentication method.


6) Removing the mail account entirely from the device, rebooting the device then starting over is often helpful.


7) If incoming mail is working successfully but outgoing is not also ensure that the outgoing server settings include the username/password or that an option for "use the same credentials as incoming" is selected.


8) If you are having problems successfully configuring the account on Mac Mail version 9.3 after going through the step above then we recommend upgrading MacOS to the latest available version for your machine as there are known authentication problems with certain builds of Mail version 9.3. (This particular note will not apply to iPhones running iOS)