There are many different programs available to connect to FTP. An FTP program allows you to connect to the server and manage the files that run your website. Below are a few links to popular programs you can use:
To connect to FTP you can enter the host as your domain, or you can use the IP that your domain resolves to as shown below. For the username it will be exactly as shown in your Intertune account under FTP users.
You can use the ping command in the Windows command prompt to determine the IP that your domain resolves to.