Jump to Outlook POP setup

Jump to Thunderbird IMAP/POP setup

Jump to Apple Mail setup

Jump to Webmail setup

Jump to Outlook App Setup (Mobile)

Jump to iPhone6/iPhone8 Setup (Mobile)

Jump to Samsung Galaxy S8+ Setup (Mobile)

Jump to Toubleshooting Steps if you are having problems






Outlook 2007, 2010, 2013, 2016 (IMAP Steps)



IMAP using NON-SSL ports:


Incoming IMAP Port: 143
Outgoing SMTP Port: 587


IMAP Sync tool: 

https://tools.intertune.io/imapsync/X/




IMAP using SSL ports:

If you would like to use secured SSL ports for your mail client for Outlook 2007, 2010, or 2013 on Windows 7 you can use the ports below:


Incoming IMAP Port: 993
Outgoing SMTP Port: 465


IMAP Sync tool:

https://tools.intertune.io/imapsync/X/


To make this work for those versions of Outlook on Windows 7 you will need to download and run the registry file below on your machine. Then you will need to reboot after opening/double clicking the file for those changes to take effect. 


Note: This is not required on Windows 8, 10, or with the use of Outlook 2016. You should NOT download and run this registry edit unless you are using Windows 7)


Registry fix for SSL ports on Windows 7: 
SSLFix.reg


(Note: Before making registry edits to your system always perform a full registry backup as shown here: How to backup Windows Registry)





Outlook 2007, 2010, 2013, 2016 (POP Steps)



POP using NON-SSL ports:


Incoming POP Port: 110
Outgoing SMTP Port: 587




POP using SSL ports:

If you would like to use secured SSL ports for your mail client for Outlook 2007, 2010, or 2013 on Windows 7 you can use the ports below:


Incoming POP Port: 995
Outgoing SMTP Port: 465


To make this work for those versions of Outlook on Windows 7 you will need to download and run the registry file below on your machine. Then you will need to reboot after opening/double clicking the file for those changes to take effect. 


Note: This is not required on Windows 8, 10, or with the use of Outlook 2016. You should NOT download and run this registry edit unless you are using Windows 7)


Registry fix for SSL ports on Widows 7: 
SSLFix.reg


(Note: Before making registry edits to your system always perform a full registry backup as shown here: How to backup Windows Registry)






Thunderbird (IMAP/POP setup)


POP using NON-SSL ports:


Incoming POP Port: 110
Outgoing SMTP Port: 587



IMAP using NON-SSL ports:


Incoming IMAP Port: 143
Outgoing SMTP Port: 587


IMAP Sync tool:
https://tools.intertune.io/imapsync/X/




POP using SSL ports:


Incoming POP Port: 995
Outgoing SMTP Port: 465






IMAP using SSL ports:


Incoming IMAP Port: 993
Outgoing SMTP Port: 465


IMAP Sync tool: 

https://tools.intertune.io/imapsync/X/







Apple Mail (Mac OSX)


This email setup guide is for Apple Mail on desktop systems running Mojava, High Sierra or Sierra.

  • Open the Apple Mail Program
  • In the mail program click on 'Mail' and 'Add Account' in the upper-left.



  • On the following screen choose 'Other Mail Account' and click 'Continue':

  • Enter the name (this is the name that your email will appear to come from), email address and password for your account and click the 'Sign In' button.  Be sure to use the name, email and password pertinent to your own account.


  • You will receive an error that Apple Mail is unable to verify the account, this is OK. Fill in the details below based on what you were sent for your accounts configuration information.  Note: Your User Name is your entire email address.



Username: Use your email address for the username.

Account Type: We suggest using 'POP' for this setting so that you can download your email to your local email client and avoid any potential storage issues.

Incoming Mail Server: Use the incoming server we sent you in your instructions.

Outgoing Mail Server: Use the outgoing server we sent you in your instructions.


Now click on the 'Sign In' button and as long as all of the information in this screen is correct your mailbox should be setup successfully.


POP using NON-SSL ports:
Incoming POP Port: 110
Outgoing SMTP Port: 587

IMAP using NON-SSL ports:
Incoming IMAP Port: 143
Outgoing SMTP Port: 587

POP using SSL ports:
Incoming POP Port: 995
Outgoing SMTP Port: 465

IMAP using SSL ports:
Incoming IMAP Port: 993
Outgoing SMTP Port: 465





Webmail Setup


Webmail/IMAP Sync tool:

https://tools.intertune.io/imapsync/X/


Note: Using the webmail/IMAP sync tool is necessary in order to sync your mail messages from your Modwest webmail to your Intertune webmail.


Webmail Login Links:
https://server1.intertune.com/webmail
https://server2.intertune.com/webmail


Note: You will choose the server1 or server2 webmail login link depending on which server your account is on. This is indicated in the migration email you received from the Intertune Migration Specialist.




Outlook App (Mobile)




Email Address: The full email address provided in your migration email (example: testaccount1@lunaz.com)

Display name (optional): Can be anything you want. We recommend using your name

Description (optional): Can be anything you want. We recommend calling it 'Intertune Email'


IMAP Incoming Mail Server: This is provided in your migration email. 

NOTE: You must add the IMAP port to the end of the mail server address (example: lunaz2769.server1.intertune.com:993)


IMAP Username: Your full Intertune email address that was provided in your migration email. (example: testaccount1@lunaz.com)

IMAP Password: The mailbox password that was provided in your migration email.



SMTP Outgoing Mail Server: This is provided in your migration email.

NOTE: You must add the IMAP port to the end of the mail server address (example: lunaz2769.server1.intertune.com:465)


SMTP Username: Your full Intertune email address that was provided in your migration email. (example: testaccount1@lunaz.com)

SMTP Password: The mailbox password that was provided in your migration email.


IMAP using SSL ports:

Incoming IMAP Port: 993
Outgoing SMTP Port: 465


IMAP using NON-SSL ports:
Incoming IMAP Port: 143
Outgoing SMTP Port: 587







iPhone6/iPhone 8 Setup (Mobile)




iPhone 6 setup step by step walk through can be found here.

iPhone 8 setup step by step walk through can be found here.



Email Address/Username: The full email address provided in your migration email (example: testaccount1@lunaz.com)


Name: Can be anything you want. We recommend using your name

Description: Can be anything you want. We recommend calling it 'Intertune Email'



What is the difference between IMAP and POP? 

POP downloads the messages to your device, IMAP shows you a reflection of what is on the server.



Incoming Hostname: This is provided in your migration email. (example: lunaz2769.server1.intertune.com)


Incoming Username: Your full Intertune email address that was provided in your migration email. (example: testaccount1@lunaz.com)


Incoming Password: The mailbox password that was provided in your migration email.


Note: None of the 3 settings above are optional. Even if your device says it's optional it is required.


Outgoing Hostname: This is provided in your migration email. (example: lunaz2769.server1.intertune.com)


Outgoing Username: Your full Intertune email address that was provided in your migration email. (example: testaccount1@lunaz.com)


Outgoing Password: The mailbox password that was provided in your migration email.


Note: None of the 3 settings above are optional. Even if your device says it's optional it is required.



IMAP using SSL ports:

Incoming IMAP Port: 993
Outgoing SMTP Port: 465


IMAP using NON-SSL ports:
Incoming IMAP Port: 143
Outgoing SMTP Port: 587



POP using SSL ports:


Incoming POP Port: 995
Outgoing SMTP Port: 465


POP using NON-SSL ports:


Incoming POP Port: 110
Outgoing SMTP Port: 587


Note: Depending on the version of iOS on your phone you may or may not have the option to specify IMAP, and POP ports. Be sure your device has the latest version of iOS installed.









Samsung Galaxy S8+ (Mobile)




Samsung Galaxy S8+ setup step by step walk through can be found here.

Note: Other versions of the Samsung Galaxy will have a similar setup. These instructions may apply to other models.


Email Address/Username: The full email address provided in your migration email (example: testaccount1@lunaz.com)


Name: Can be anything you want. We recommend using your name

Description: Can be anything you want. We recommend calling it 'Intertune Email'



What is the difference between IMAP and POP? 

POP downloads the messages to your device, IMAP shows you a reflection of what is on the server.



Incoming Hostname: This is provided in your migration email. (example: lunaz2769.server1.intertune.com:993)


Incoming Username: Your full Intertune email address that was provided in your migration email. (example: testaccount1@lunaz.com)


Incoming Password: The mailbox password that was provided in your migration email.


Security type: SSL (if you have trouble with that you can also try TLS)


Note: None of the 4 settings above are optional. Even if your device says it's optional it is required.


Outgoing Hostname: This is provided in your migration email. (example: lunaz2769.server1.intertune.com:465)


Outgoing Username: Your full Intertune email address that was provided in your migration email. (example: testaccount1@lunaz.com)


Outgoing Password: The mailbox password that was provided in your migration email.


Security type: SSL (if you have trouble with that you can also try TLS)


Authentication Required before sending emails: Enabled/Checked/Yes (make sure this is on)



Note: None of the 5 settings above are optional. Even if your device says it's optional it is required.



IMAP using SSL/TLS ports:

Incoming IMAP Port: 993
Outgoing SMTP Port: 465


IMAP using NON-SSL/TLS ports:
Incoming IMAP Port: 143
Outgoing SMTP Port: 587



POP using SSL/TLS ports:


Incoming POP Port: 995
Outgoing SMTP Port: 465


POP using NON-SSL/TLS ports:


Incoming POP Port: 110
Outgoing SMTP Port: 587


Note: Be sure your device has the latest version of Android installed.







Having trouble getting your mail setup? Check these troubleshooting steps below



1) Be sure to use manual setup when configuring the mail account on the devices. Mail clients on all devices are notorious for making assumptions about usernames, servers addresses, and port numbers.


2) Ensure the username being used is the full email address and ensure the password has no spaces at the end. A good way to test to make sure the username and password are accurate is to login to webmail to verify you can login successfully with those credentials: https://server1.intertune.com/webmail OR https://server2.intertune.com/webmail (your server number is indicated in your migration email)


3) For an IMAP/POP configuration using secured ports ensure that any SSL/TLS boxes or options are checked or selected.


4) For an IMAP/POP configuration using unsecured ports ensure that any SSL/TLS boxes or option are UNchecked or NOT selected.


5) Both secured, and unsecured setups require the use of 'Password' to be chosen for the Authentication method.


6) Removing the mail account entirely from the device, rebooting the device then starting over is often helpful. 


Note: If you have a POP account setup then you may need to backup your email before removing that account from your device. If you have an IMAP account setup then you will not need to perform a backup.


7) If incoming mail is working successfully but outgoing is not also ensure that the outgoing server settings include the username/password or that an option for "use the same credentials as incoming" is selected.


8) If you are having problems successfully configuring the account on Mac Mail version 9.3 or lower versions after going through the steps above then we recommend upgrading MacOS to the latest available version for your machine as there are known authentication problems with certain builds of Mail version 9.3 and below.


9) Android/iPhone troubleshooting: If you are having trouble setting up the mail account on your phone ensure you have the latest Android/iOS update on your phone.


Note: If your phone says a username/password field is "optional" for incoming or outgoing mail settings then put in the username/password anyway. It is NOT optional it is REQUIRED.